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COVID-19 Coronavirus Update - Information for Suppliers

Information for suppliers on reducing estimated consumption within GENUS©

Whilst we find ourselves in these exceptional times, we would like to reassure you that we are doing all that we can to support you through it.

With regards to your gas portfolio there are some steps that you may wish to consider taking in order to better manage supply and invoicing during this unprecedented time.

The Distribution Workgroup teleconference was held on 26th March (attended by Xoserve, large suppliers and networks), and one of the items on the agenda was considering the impacts of Covid-19 on UIG, NDM allocations, AQs and transportation charges. Nothing concrete has been decided by them at this stage, but they’re having a follow-up conference call on 14th April to discuss matters further.

Whilst the businesses that you supply are showing decreased demand or are in lock-down altogether, we would recommend that you try to obtain and submit as many regular monthly meter readings from your customers as possible. This will reduce the chances of over-estimated allocations, AQ etc. If you are absolutely sure that a business is not operating, a read showing zero consumption could be submitted to Xoserve; when the business becomes operational again, an up to date read can be submitted.

Something else to consider when it comes to invoicing, is using the option in GENUS© to manually reduce the standard heating curve. This means that the system will estimate a reduced consumption for the billing period, effectively estimating a decreased supply where no meter read has been provided.

We are in liaison with your gas shippers, and hopefully they are keeping you up to date with any developments at Xoserve, in particular if they plan to put in place in any interim measures to allow suppliers to submit estimated reads for businesses which are known to be closed and not consuming.

In the meantime, if we can help you with anything else, please do not hesitate to contact us in the usual ways.


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