Quarterly Round up from the Team
Well the last three months have been a bit of a whirlwind all around!
I’m quite sure that none of us would have thought an almost worldwide lockdown was on the menu for 2020 but Covid-19 has brought about unimaginable changes with every walk of life being affected. Nobody has escaped unscathed and the utility sector is no exception. Alongside everyone else, Datamere had to adapt to offer our colleagues remote working and thanks to Teams, we’ve been able to keep in touch while working at home. We’ve even managed Friday afternoon drinks and a general gossip every now and then ☺
We are continuing to offer our team the option to work at home but have also opened the office in Heald Green with a rota in place for those staff who want to come into the office. We’ll continue with this approach until such a time that we are able to review things further. The Worcester office is closed until further notice and re-opening is dependent upon school timetables.
Keeping our team safe and working has to be our top priority but please do let us know if you have any feedback around this approach.
Life in the ‘office’ has carried on at the same momentum; in fact, it has been an exceptionally busy time for our development and managed services team alike with multiple work streams running alongside each other. We’ve overhauled the Advance Billing functionality, building a number of enhancements following customer feedback, migrated one of our long- term clients onto GENUS© Gas & Power following a long development phase, taken on 3 brand new suppliers, are nearing completion of another long- term migration project and continue to focus on accreditation for GENUS© Power. There hasn’t been much breathing space and our development team has been working exceptionally hard to keep us on track.
We’re working with a partner company who is very much focused on the customer experience and how this can make a real difference to any business in terms of customer loyalty, profitability and standing out from the crowd. If this would be of interest with your individual portfolios, please drop me a line – email@example.com
The DMS team has also been busy particularly managing the various Covid-19 measures introduced at short notice by the industry. Most of this work has now been completed but will continue to some degree until the economy is fully restarted. Somehow, amongst all this, Marcia Cox from our Worcester office has found the time to move house and has completed her PRINCE 2 Project Management Foundation course. Congratulations all around!
Finally, a big thank you to all of our Datamere clients. It’s been an unprecedented time and many of us have faced huge challenges both at work and on a personal level. Working with such a nice group of clients certainly helps when the day to day is proving to be tough.