The last quarter has been an exceptionally busy time in the Datamere offices with 2 large projects nearing completion and preparation for another new supplier to come on board within the next month. Ongoing development within GENUS© also continues as a focus as do changes to our internal support process, all of which have kept us on our toes! The whole team have been working extremely hard on a variety of projects and functionality and we are very grateful for the commitment that the whole team shows to Datamere. Thank you everyone!
The new services available from the Datamere Managed Services team have so far been very well received; almost all of our DMS clients are now using the shipper reconciliation service and we are now introducing a meter read and debt management service for those clients who have expressed an interest in these. The debtor manager service uses the internal ledger within GENUS© and allows you to trigger a number of actions to manage, chase and allocate outstanding debt, all of which can be handled by the team in Worcester.
In other news, most of you will have had some form of contact with Marcia Cox who has now moved into a new role within the business. Her focus is now to manage our internal support process and she has also become involved in some of our longer-term projects. There are more changes planned which we believe will make the process more efficient and help to improve our support process which we will explain in our scheduled calls.
We also have a new team member from mid-June joining the Worcester office. Rachel Joyce will be assisting the DMS team and learning all about the gas industry, so wish her well! Rachel has a strong background in customer service administration and is looking forward to the new challenge that the gas industry brings.
Another area we’ve been investigating are our own internal IT structures to ensure optimum results. With this in mind there will be some changes over the coming months which will affect those clients we provide hosting and managed services for. We will be in touch directly if the changes affect you to explain more fully and answer any questions you may have about the process.
Finally, with Summer just around the corner, happy holidays to all of you off somewhere nice, we’ll be in touch in the Autumn with the latest run down of news and events.